Terms of Service

Last updated: May 6, 2026

These Terms of Service ("Terms") govern your access to and use of My Pixie Suite, a business automation platform operated by CNG Studios LLC, a Florida limited liability company ("Company," "we," "our," or "us"). My Pixie Suite includes multiple integrated applications (EchoPixie, HadesPixie, IrisPixie, AthenaPixie, GaiaPixie, HermesPixie, CalliPixie, and SirenPixie, collectively the "Pixies," and together with the mypixiesuite.com website and all related services, the "Service"). By creating an account, starting a free trial, or using any part of the Service, you ("you," "your," or "User") agree to be bound by these Terms. If you do not agree, do not use the Service.

Table of Contents

1. The Service

My Pixie Suite is a business automation platform built for small businesses, solo entrepreneurs, and small teams. It provides integrated tools for social media management (EchoPixie), finance and expense tracking (HadesPixie), lead capture and CRM (IrisPixie), business intelligence and analytics (AthenaPixie), AI-powered customer support (GaiaPixie), route and dispatch logistics (HermesPixie), publishing and content production (CalliPixie), and music production management (SirenPixie) — all sharing a single account and centralized billing.

Built for small business, by design. We hard-cap team seats at 10 per tenant. If your organization needs more than 10 seats, we will direct you to our Enterprise program. My Pixie Suite is not designed for, and does not scale to, large corporations. This is an intentional product decision.

Service Availability: We aim to keep the Service available at all times, but we do not guarantee any specific uptime percentage. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime in advance when possible.

2. Eligibility

You must be at least 18 years of age to create an account and use the Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

3. Account Registration

To use the Service, you must create an account with a valid email address and password, or sign in via Google OAuth. You are responsible for:

You may not share your account credentials with any person outside your organization, create multiple accounts to circumvent plan limits, or impersonate another person or entity.

4. Centralized Billing

All subscriptions — regardless of which Pixie you started from — are managed centrally through mypixiesuite.com. When you click "Subscribe" from any Pixie website or application, you will be redirected to My Pixie Suite to complete checkout. This ensures you receive any applicable bundle discounts and manage all of your Pixies from one place.

You will be charged through our payment processor, Stripe, Inc., based on the plan you select. One subscription covers all the Pixies included in your plan. Your use of Stripe is subject to Stripe's own terms of service.

5. Subscription Plans and Seats

We offer two subscription categories:

Within each category, you can select how many Pixies to include:

Paid plans are billed monthly or annually. Annual subscriptions receive a 20% discount compared to monthly billing. You may upgrade or downgrade at any time. Downgrades take effect at the end of your current billing period. Upgrades take effect immediately and are pro-rated.

Pricing is displayed on mypixiesuite.com. We reserve the right to modify pricing with 30 days' written notice delivered by email to the address on your account. Price changes do not affect your current billing period. If you are a Founders or Early Bird subscriber, your locked pricing is preserved as described in Section 13.

6. 14-Day Free Trial

New accounts receive a 14-day free trial that includes full access to all 6 public Pixies (Full Realm) plus a free temporary website, regardless of which Pixie you initially signed up for. This trial is designed to let you explore everything the platform offers before committing.

Credit card required. We require a valid payment method to start a trial, but we will not charge you until the end of the 14-day period. You may cancel at any time during the trial at no cost.

At the end of the trial:

7. Refunds and Cancellation

Monthly Plans: If you cancel within the first 7 days of your initial paid subscription (not including any free trial period), you may request a full refund. After 7 days, no refunds are issued for monthly plans. Cancellation takes effect at the end of your current billing period, and you retain full access until then.

Annual Plans: If you cancel within the first 14 days of your initial paid subscription (not including any free trial period), you may request a full refund. After 14 days, no refunds are issued for annual plans. Cancellation takes effect at the end of your current annual billing period.

Upgrades: If you upgrade your plan and are unsatisfied, you may downgrade within 7 days and receive a pro-rated credit for the difference. Downgrades take effect at the end of your current billing period.

How to Request a Refund: Contact us through our contact form with the email address associated with your account. Refunds are processed through Stripe to your original payment method within 5-10 business days.

No Refunds for:

Chargebacks: If you file a chargeback or payment dispute with your bank or credit card company instead of contacting us first, we reserve the right to suspend your account until the dispute is resolved. We encourage you to contact us directly so we can resolve the issue quickly.

8. Pixie Selection and Swaps

When you subscribe to a bundle (Starter, Growth, or Full Realm), you select which Pixies to activate. You may change your Pixie selection under the following rules:

During your 14-day free trial: You may swap Pixies freely and as often as you like. All 6 Pixies are available during the trial.

During the first 7 days after your paid subscription begins: You may swap Pixies freely, with no cooldown. This is a buyer's confidence window to ensure you start with the right configuration.

After the first 7 days of a paid subscription: You may swap Pixies once per billing cycle (once per month on monthly plans, once per month on annual plans). Swaps are processed immediately — there is no waiting period for your new Pixie to activate.

Upgrades are never restricted. If you upgrade your plan to include more Pixies (for example, from Starter to Growth), those additional Pixies become active immediately with no cooldown. Upgrades are separate from swaps and do not count against your monthly swap allowance.

Downgrades take effect at renewal. Removing a Pixie from your bundle applies at the start of your next billing cycle.

Your data is preserved when a Pixie is swapped out. When you remove a Pixie from your active selection, that Pixie's data — your posts, contacts, expenses, conversations, and so on — is frozen in place and preserved, not deleted. If you add that Pixie back to your selection later, your data resumes exactly where you left it. We do not delete inactive Pixie data except as described in Section 11 (Archive Mode) or if you explicitly request deletion.

9. Your Content

Ownership: You retain all ownership rights to the content you create, upload, or publish through the Service ("User Content"). User Content includes, without limitation: text, images, photographs, graphics, illustrations, video, audio, music, logos, brand assets, captions, copy, customer data, business records, and any AI prompts or instructions you author. We do not claim any intellectual property rights over your User Content.

License to Us: By using the Service, you grant us a limited, non-exclusive, royalty-free, worldwide license to store, process, transmit, display, reproduce, and — at your direction — publish your User Content solely for the purpose of providing and improving the Service. This includes publishing to your connected social media platforms, displaying on websites or landing pages we host on your behalf, sending through email or messaging systems we operate, processing financial data, managing customer records, generating AI-assisted suggestions based on your instructions, and fulfilling other Service functions you initiate. This license terminates when you delete your User Content or your account, except as necessary for backups and legal obligations.

Your Representations and Warranties — Rights in User Content: You represent and warrant that, for every piece of User Content you create, upload, schedule, publish, or otherwise transmit through the Service:

  1. You either own the copyright and all other applicable intellectual property rights, or you hold a valid, unexpired license or written permission from the rights holder that authorizes the specific use you direct through the Service;
  2. Your rights are sufficient to authorize the publication, display, distribution, and reproduction of that User Content in every destination where you direct it to appear, including but not limited to: websites and landing pages we host on your behalf, your dashboard and reports, social media platforms (including TikTok, Instagram, Facebook, YouTube, LinkedIn, Pinterest, Bluesky, Threads, and X), email newsletters and transactional messages, paid advertising campaigns (including Amazon Ads, Meta Ads, Google Ads, TikTok Ads), printed materials including books and coloring books, and any third-party marketplaces (including Amazon KDP, eBay, Etsy, Printify, and similar);
  3. You have obtained any model, talent, photographer, artist, voice, music, font, trademark, or location releases, clearances, or licenses required for your intended use;
  4. Your User Content does not infringe, misappropriate, or violate any third party's copyright, trademark, trade dress, patent, trade secret, right of publicity, right of privacy, moral rights, or any other intellectual property, contractual, or proprietary right;
  5. Where your User Content depicts an identifiable person, you have obtained that person's consent (or, for minors, the consent of a parent or legal guardian) for the depiction and intended use;
  6. Your User Content complies with all applicable laws and the terms of service, community guidelines, and acceptable use policies of every destination platform you direct it to.

These representations apply equally to original content, content you have edited or modified, content generated using AI tools (whether ours or third-party), and content licensed from any source. AI-generated content does not relieve you of these warranties — you remain responsible for verifying that any image, text, voice, or other output you publish does not infringe third-party rights.

Sole Responsibility: You are solely responsible for the User Content you create, upload, schedule, or publish through the Service, and for the consequences of its publication on every destination. We do not pre-screen or review User Content for copyright, trademark, or other rights compliance. You agree not to use the Service to publish content that is illegal, defamatory, infringing, harassing, harmful, deceptive, or in violation of any applicable platform's terms of service.

Removal: We may remove or refuse to publish User Content that we have a good-faith reason to believe violates these Terms, our Acceptable Use Policy, applicable law, or the rights of any third party. We are not obligated to do so, and our right to remove does not transfer responsibility for User Content from you to us.

10. AI-Generated Content

The Service includes AI-powered features that generate content suggestions, captions, briefs, customer support responses, and analytical insights. AI-generated content is provided as a starting point — you are responsible for reviewing, editing, and approving all content before publication or use. We are not liable for AI-generated content that you choose to publish or act upon.

AI Infrastructure: All AI processing is performed on private, self-hosted servers owned and operated by CNG Studios. No user data or content is sent to any third-party AI service or external AI API. Your content, social media data, financial records, customer information, and platform credentials are never used to train AI models. AI features operate only on user-provided settings and instructions that you compose within the Service.

Receipt and Document Processing: When you upload receipts, invoices, or other documents to HadesPixie or CalliPixie, those documents may be processed by our self-hosted AI models for data extraction (such as OCR for expense amounts, vendor names, and dates). This processing occurs entirely on our private infrastructure and the documents are never sent to third-party services.

When publishing to platforms that require AI content disclosure (such as TikTok), the Service includes built-in compliance tools. You are responsible for ensuring proper disclosures are enabled for your content.

11. Cancellation, Archive Mode, and Data Deletion

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period — you retain full access until then.

Archive Mode: If your trial ends without a paid plan, or if a payment fails and is not resolved within the billing grace period (15 calendar days), your account enters Archive Mode:

Archive Mode lasts for 30 days. On day 30, we will send a final warning email to the address on your account. If your account remains unpaid, your data will be permanently deleted on day 35. This deletion is final and cannot be reversed.

Voluntary Deletion: You may request immediate deletion of your account and data at any time through your account settings or by contacting support. Voluntary deletion is processed within 30 days. Certain data may be retained longer where required by applicable law.

12. Connected Platforms and Data Use

The Service connects to third-party platforms via their official APIs using OAuth authentication. By connecting a platform, you authorize us to interact with that platform on your behalf according to your instructions. You can disconnect any platform at any time, which revokes our access. Upon disconnection, we will delete the associated OAuth tokens within 7 days.

Limited Use of Platform Data: Data obtained from connected platform APIs (including YouTube, TikTok, Instagram, Facebook, LinkedIn, Pinterest, Bluesky, and Threads) is used exclusively to provide the Service. This data is never transferred to third-party AI services, never used for advertising purposes, and never used to train generalized AI models. Our use of Google API data adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Financial Data: Financial data entered into HadesPixie (expenses, income, receipts, invoices) is stored securely and used exclusively to provide the finance tracking features. This data is never shared with third parties except where required by law.

Third-Party Platform Changes: We are not responsible for changes to third-party platform APIs, policies, rate limits, or terms of service that may affect the Service's functionality. Platform outages, API deprecations, or policy changes by third parties may temporarily or permanently affect certain features. We will make reasonable efforts to adapt to such changes but cannot guarantee uninterrupted compatibility with any third-party platform.

13. Founders and Early Bird Pricing

We offer two legacy pricing tiers to early supporters:

Founders Program: Limited to the first 20-25 companies, admitted by invitation. Founders pricing ($30/month for 3 Pixies, or $60/month for Full Realm) is locked for the lifetime of the account, provided the subscription remains active without interruption. A payment failure that is resolved within the 15-day billing grace period does not constitute an interruption. If a Founders account voluntarily cancels, lapses beyond the grace period, or has data deleted through Archive Mode, the Founders pricing is forfeited and cannot be reinstated.

Early Bird Program: Available to early public customers at $75/month for Full Realm. Early Bird pricing is fixed for the first 12 months of the subscription. From month 13 onward, pricing adjusts to $5/month below the then-current standard Full Realm price, for the lifetime of the account, subject to the same continuity requirements as the Founders program.

Both programs require continuous active subscription. Pricing locks do not transfer to new accounts, different organizations, or different legal entities. Routine payment method changes (such as replacing an expired credit card) do not affect pricing locks.

14. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. In summary, you agree not to:

15. Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, icons, the "My Pixie Suite" name, individual Pixie names (EchoPixie, HadesPixie, IrisPixie, AthenaPixie, GaiaPixie, HermesPixie, CalliPixie, SirenPixie, HecatePixie, CerberusPixie), user interface designs, and all related intellectual property, are and remain the exclusive property of CNG Studios LLC or its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or any part of it without our prior written consent. Feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.

16. DMCA and Copyright Complaints

We respect the intellectual property rights of others and expect our users to do the same. If you believe that content available through the Service infringes your copyright, please see our DMCA Policy for instructions on submitting a takedown notice.

Repeat Infringer Policy: We will terminate the accounts of users who are determined to be repeat infringers of third-party copyrights. A user who receives three valid DMCA takedown notices within any 12-month period will have their account terminated.

17. Termination by Us

We may suspend or terminate your account if you violate these Terms, the Acceptable Use Policy, or engage in conduct that we reasonably determine is harmful to the Service, other users, or third parties. In such cases:

Upon termination for cause, no refund is issued for any remaining subscription period. Sections 9, 15, 18, 19, 20, 21, 22, and 27 survive termination.

18. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) all social media posts, financial calculations, or automated workflows will execute successfully; (c) the results obtained from the Service will be accurate or reliable; (d) any AI-generated content will be factually correct, legally compliant, or suitable for any particular purpose; or (e) defects in the Service will be corrected.

You acknowledge that you use the Service at your sole risk. Any content downloaded from or otherwise obtained through the Service is accessed at your own discretion and risk.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CNG STUDIOS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, regardless of whether such damages were foreseeable or whether we were advised of the possibility of such damages, and regardless of the theory of liability (contract, tort, strict liability, or otherwise).

Our total aggregate liability for all claims related to the Service shall not exceed the greater of: (a) the amount you paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

20. Indemnification

You agree to indemnify, defend, and hold harmless CNG Studios LLC, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

We will provide you with prompt notice of any such claim and reasonable cooperation in its defense at your expense. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you.

21. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution First: Before filing any formal proceeding, you agree to contact us through our contact form and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved this way.

Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (except as specifically excluded below) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by this section. The arbitration will be conducted by a single arbitrator, in English, and shall take place in Miami-Dade County, Florida, or at your election, may be conducted remotely by videoconference or telephone.

Costs: If your claim is for less than $10,000, we will pay all arbitration filing fees and arbitrator costs. For claims above $10,000, the AAA Consumer Arbitration Rules govern fee allocation. Each party bears its own attorneys' fees unless the arbitrator determines that a party's claim or defense was frivolous or brought in bad faith.

Exceptions to Arbitration: The following are excluded from mandatory arbitration: (a) claims that qualify for small claims court in Miami-Dade County, Florida (or the county where you reside); (b) actions to enforce intellectual property rights (patents, copyrights, trademarks, trade secrets); and (c) requests for injunctive or equitable relief to prevent imminent harm.

Opt-Out: You may opt out of this arbitration provision by sending written notice to us within 30 days of first creating your account, addressed to CNG Studios LLC, with the subject "Arbitration Opt-Out," including your name, account email, and a clear statement that you decline arbitration. If you opt out, disputes will be resolved in the courts specified in Section 28.

22. Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CNG STUDIOS LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class, collective, or representative proceeding.

If a court determines that this class action waiver is unenforceable as to a particular claim, then that claim (and only that claim) shall be severed from arbitration and brought in the courts specified in Section 28, while the remaining claims continue in arbitration.

23. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) where such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, government actions, war, terrorism, riots, embargoes, fire, floods, power outages, internet or telecommunications failures, cyberattacks, third-party platform outages, or failures of third-party service providers (including hosting, DNS, or CDN providers).

If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected subscription with a pro-rated refund for any prepaid unused period.

24. Data Export

You may export your data at any time through the Service or by contacting us. We are committed to zero data lock-in — your content and data belong to you. Data exports are provided in standard, portable formats (CSV, JSON, or equivalent).

25. Notices

To You: We may deliver notices to you by email to the address associated with your account, by posting a notice within the Service, or by posting on our website. Email notices are deemed received 24 hours after sending. In-Service notices are deemed received upon your next login.

To Us: Formal legal notices must be sent to: CNG Studios LLC, with a copy sent via our contact form marked "Legal Notice." Notices are deemed received upon confirmed delivery.

26. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email to your registered address and through a notice within the Service at least 30 days before they take effect. Non-material changes (such as formatting or clarifications that do not affect your rights) may be made without notice.

Continued use of the Service after material changes take effect constitutes acceptance of the updated Terms. If you disagree with a material change, you may cancel your subscription before the change takes effect without penalty and receive a pro-rated refund for any prepaid unused period.

27. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, Acceptable Use Policy, DMCA Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and CNG Studios LLC regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term shall only be effective if in writing and signed by an authorized representative of CNG Studios LLC.

Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided the assignee agrees to honor these Terms. Any assignment in violation of this section is void.

No Third-Party Beneficiaries: These Terms are for the benefit of you and CNG Studios LLC only. No third party has any right to enforce any provision of these Terms.

Headings: Section headings are for convenience only and have no legal effect.

Survival: The following sections survive expiration or termination of these Terms: 9 (Your Content — license termination), 15 (Our Intellectual Property), 18 (Disclaimer of Warranties), 19 (Limitation of Liability), 20 (Indemnification), 21 (Dispute Resolution), 22 (Class Action Waiver), 25 (Notices), 27 (General Provisions), and 28 (Governing Law).

28. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. For any claims not subject to arbitration, the exclusive jurisdiction and venue shall be the state and federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction in those courts.

29. Contact

Questions about these Terms? Contact us:

CNG Studios LLC
Contact: Contact Form
Website: cngstudios.biz